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Supported by the Leicestershire Chamber of Commerce

Frequently Asked Questions

Q: Do my employees and I have to be computer experts?
A: No, all you have to be able to do is 'point and click'. Better English: A Better Future™ has been specifically designed for ease of use, with logical progression of the lessons, easy navigation, and telephone support numbers if needed.

Q: I’ve decided to make a purchase. How do I access the programme?
A: Once you have purchased a licence you will be emailed a link to the Better English: A Better Future™  programme with instructions on: 

  • How to input each user individually or to upload a spreadsheet or CSV file. 
  • How all your staff can gain access to the Better English: A Better Future™  programme.

Q: Does this programme really help to improve adult literacy standards?
A: This programme has been extensively trialled and tested. Written by an expert in communication skills, it is structured according to scientific principles of learning. The information is therefore readily absorbed.

Q. Why can’t I write the way I speak?
A.
How we speak to friends and colleagues is “informal”. How we write is more structured. When we speak, we have body language and tone of voice to help get our message across. When we write, we can’t use these - our reader can’t see us. Grammar and punctuation are the “body language” of writing, so we are at a disadvantage if we don’t know how to use them.

Q: This would be really great to have at home. Can I purchase a home licence?
A:
Yes, you can. Please purchase a single user licence using your home details, such as your personal email address.

Q. Is this writing skills programme better than a grammar check already on my computer?
A. Yes, it is far superior. A grammar check may miss errors, and create others, simply because written English is too sophisticated for a machine to always understand what you have written. Better English: A Better Future™  is an English language course written by an expert in adult literacy, so you can be confident that what you learn is correct.

Q. I’ve known for a while that I need help with my literacy levels – have I left it too late to learn?
A.
Literacy is a key communicating skill for any business, and people of any age can acquire these skills using the Better English: A Better Future™  course.

Q. What is the difference between this programme and other writing programmes?
A.
This programme is the only one written specifically to improve adult literacy in the UK business market. It is unique – and it uses British English, not American.

Q: I don’t understand the word grammar. Is it going to be hard for me to learn?
A:
 Better English: A Better Future™  is a simple, clear English writing course that you will enjoy. The programme is not an in-depth study of the language. It deals only with aspects that will help you to write competently. It is easy to navigate and non-preachy, and there are refreshingly clear explanations of rules, with examples using local colour and culture.

Q: Will it take a busy person long to go through this writing skills programme?
A: If you dedicate only five minutes a day to this unique resource, you can get through the whole programme in 30 days. After that, you will still have daily access to it for quickly checking anything you might have forgotten.

Q. Why do I have to learn grammar and punctuation at all?
A. You don’t have to. But if you want to be in control of what you write, the Better English: A Better Future™  course is an ideal way to do that. Writing well supports every aspect of your life and you will see flow-on benefits for yourself in other areas, not just in your business writing.

Q. Do I need an English writing course when I speak English OK?
A. There has long been a belief that because we speak English, we can write it. The teaching of grammar and punctuation has therefore been largely neglected for about 30 years. Written English is different from spoken English. Spoken English is more casual, with incomplete sentences, ums and ahs, and all kinds of grammar mistakes in it. We have to be more careful when we write so that we get our message across accurately. Better English: A Better Future™  helps you to do just that.

Q. Why can’t I write the way I speak?
A. How we speak to friends and colleagues is “informal”. How we write is more structured. When we speak, we have body language and tone of voice to help get our message across. When we write, we can’t use these - our reader can’t see us. Grammar and punctuation are the “body language” of writing, so we are at a disadvantage if we don’t know how to use them.

Q. What’s wrong with texting in business writing?
A. Texting is a form of shorthand that is personal to you and your friends but not necessarily comprehensible to everyone. It is inappropriate in business writing. Would you willingly confuse or irritate your customers or agents by sending them messages that they have to translate? 

Q: Do you have job vacancies for those interested in developing or marketing educational software?
A:
We are always interested in speaking about opportunities.

Q: How secure is your payment procedure?
A: Our payment process is through Protx. Their payment systems achieve optimum levels of security – remote data storage, state of the art encryption techniques and continual enhancement to their payment and security technology. Protx is part of the Sage group.

Q: How secure is your server?
A: All information is located behind a 128bit encrypted system to ensure maximum security.  Security is provided by thawte.

Q: Is the server based in the UK?
A: Yes.

Q. Do we need an English grammar programme when computers have grammar checkers?
A.
Yes we do. Grammar checkers use a limited set of rules, and therefore are sometimes right and sometimes wrong. The English language is rich and complex, and has subtleties that even modern computers cannot deal with.

Q. Do I need to learn to write English when I speak it OK?
A.
There has long been a belief that because we speak English, we can write it. The teaching of grammar and punctuation has therefore been largely neglected for about 30 years. Written English is different from spoken English. Spoken English is more casual, with incomplete sentences, ums and ahs, and all kinds of grammar mistakes in it. We have to be more careful when we write so that we get our message across accurately. Better English: A Better Future™  helps you to do just that.

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Press Articles
Press Articles
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Why is English Grammar Important For Business?
If you are a business owner you will be judged on your professionalism, and yet so many companies today are neglectful of the fundamentals of English ...
More ...
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English – The International Language of Business
There are estimated to be over 360 million native English speakers across the globe. Whilst this compares to a massive 850 million native Mandarin spe...
More ...
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